Shipping policy

Last updated: 12 October 2026

1. Where we ship

We currently deliver to these 18 countries: Australia, Bahrain, Belgium, Canada, Denmark, Georgia, Germany, Ireland, Kazakhstan, Kuwait, the Netherlands, Qatar, Saudi Arabia, Singapore, South Korea, Spain, the United Arab Emirates and the United States. If your country is not on the list, checkout will not offer delivery to it.

Orders are shipped from Shenzhen, mainland China, by our logistics partner 4PX and its local delivery carriers in your country.

2. Order processing time

Processing takes 3–7 business days (Monday to Friday) after your payment is confirmed. During this time:

we buy the item from the manufacturer or supplier in mainland China;
the supplier delivers it to the 4PX warehouse in Shenzhen;
4PX checks, packs and labels your parcel and hands it to the carrier.

Processing can take longer around Chinese public holidays (Chinese New Year, Labour Day in early May, National Day on 1–7 October), and when an item is temporarily out of stock at the supplier. In that case we email you within 2 business days with a new date. You can then wait or cancel for a full refund.

3. Delivery time

We currently offer one service: standard tracked shipping by 4PX. Checkout shows its price and estimated delivery time for your address.

Typical delivery times after dispatch (4PX estimates):

Country	Standard shipping (tracked), days after dispatch
Australia	7–15
Bahrain	8–12
Belgium	6–8
Canada	10–15
Denmark	8–12
Georgia	12–25
Germany	5–7
Ireland	8–10
Kazakhstan	20–25
Kuwait	8–12
Netherlands	7–10
Qatar	8–12
Saudi Arabia	6–10
Singapore	4–7
South Korea	8–10
Spain	6–10
United Arab Emirates	8–12
United States	7–12

Total time from order to delivery = processing time + delivery time. Estimates are not guaranteed: carriers, customs inspections, weather and peak seasons can cause delays.

4. Shipping costs

Shipping is calculated at checkout from the weight and size of your items, your address and the service you choose. You see the exact amount before you pay. We do not add handling fees on top of the carrier's price.

5. Tracking

When your parcel ships, we email you a tracking number and link. You can follow the parcel on the 4PX tracking page (track.4px.com) and, once it reaches your country, on the local carrier's website. Tracking may show no updates for a few days while the parcel is in international transit or customs.

6. Customs, import duties and taxes

Our prices and shipping charges do not include import duties, import VAT/GST or customs clearance fees. You are the importer of the goods. These charges are set by your country's customs authority and are collected from you by customs or by the carrier, before or on delivery. We cannot predict the exact amount; please check with your customs authority if in doubt.

Some general rules:

European Union: import VAT applies to all goods, whatever their value. Since 1 July 2026, parcels worth EUR 150 or less are charged a flat customs duty of EUR 3 per item type; above EUR 150, normal customs duty rates apply. The carrier may charge a clearance fee.
United States: low-value imports are no longer exempt from duties. Duties and fees, including tariffs on goods made in China, may be collected before delivery.
Other countries: duties and taxes apply according to local thresholds and rates.

If you refuse a parcel or do not collect it, see section 5 of our Refund and Return Policy.

7. Address and delivery problems

Check your address and phone number at checkout. Carriers need a phone number for delivery and customs. If an address is wrong, we may be able to correct it until the parcel ships; email us immediately.
Not delivered. If your parcel has not arrived 30 days after the end of the estimated delivery time, contact us. We investigate with the carrier and, if the parcel is lost, send a replacement or refund you in full.
Damaged in transit. Report it within 7 days of delivery, with photos of the parcel and the item. See section 2 of our Refund and Return Policy.
Returned to sender because of a wrong address or a failed delivery. We contact you: you choose reshipping (you pay the new shipping charge) or a refund of the price of the goods, as described in section 5 of our Refund and Return Policy.